Your satisfaction is our main concern. To us, perceived value is of utmost importance. We are not inexpensive, but we do not charge premium prices. We do not want a reputation for our prices. We want to be known for the high quality of our work. Fees are a necessary reality of life. We must charge a professional fee that is sufficient to maintain our staff, and provide us with the necessary tools to produce the exceptional service our clients deserve and have come to expect.

We certainly would not want our fees to prohibit you from receiving all of the assistance you need to make your own financial affairs successful. Our first commitment is to serve you well, not just to make money. Certainly we would never recommend work that you do not need, or is not cost effective to you. So many people have asked us "how much does it cost?" That is just what we mean by cost effective. If our services don't save you money, you do not need them!

We don't believe in unhappy surprises, therefore, we always give the client a maximum potential fee when we are working on a project where we cannot predict how many hours we will accumulate. This gives the client a fee estimate that he or she knows will fit their budget. We weren't always this wise. We once agreed with our clients about an hourly rate, and just began work. As the engagement would get more and more involved we would accumulate more hours than was cost-effective for either us or the client. We have been on both sides of the open-ended bill, and would never under any circumstances engage someone with a large hourly rate where we didn't know the maximum potential fee. We don't recommend you make such a fee arrangement either. We know that you need to know how much it is going to cost.

Finally, we would never--for any reason--want you to be disappointed in our services in any way, whether it is our price, our services, or whatever. If you are ever dissatisfied with any of our services we don't want a penny of your money. We rarely find a dissatisfied client, but nobody can please everyone, and we strive to leave the best taste in their mouth that is possible under the circumstances.